1. The hotels-in-barcelona.co.uk website is operated by Hotels Abroad Limited of Orpington, Kent.
2. The person whose name appears on the booking form will be referred to as the Client.
3. The application for a reservation by the Client either directly or through an agent shall imply acceptance of these conditions on behalf of all members of the party.
4. Payment is made to Hotels Abroad Limited in UK pounds.

Your Responsibility

5. The Client shall indemnify the property owners against all losses and/or damage to their property arising directly or indirectly from any act or default of the Client, or anyone in his/her party.

Our Responsibility

6. Your contract is with the accommodation provider. Hotels Abroad acts only as a booking agent for the accommodation providers and shall not be liable for any loss, damage, injury or delay to person or property or any other contingency which arises at the properties.

Alterations and Cancellations

7. Alterations to a booking (including requests to book or cancel garage space, no smoking rooms, cots and other special requests or informing the properties of late/early arrival) will be subject to an administration fee of £6 (£10 if alteration made within 7 days of arrival date).
8. Cancellation of a booking is effective only when you have telephoned our office in the U.K. or you have emailed us and we have confirmed that we received it.
In the event of cancellation, the following fees apply:-

• 3 or more days before first day booked. £10.
• 2 days before first day booked - 100% of first night.
• 1 day or later before first day booked - 100% of first two nights.

Important.If you telephone to cancel please ensure you obtain a cancellation number. (Please note that any cancellation charges will normally be recoverable from your Insurance Company providing your reason for cancelling falls within the terms specified in the policy).
9. Hotels Abroad and the property owners reserve the right to cancel the booking or alter the hotel or accommodation at the same property in the event of circumstances arising which are beyond their control. In such cases the client may be entitled to a refund, not exceeding the amount paid by the client, but Hotels Abroad shall have no further liability.

Complaints

10. If you are unhappy with the accommodation provided you should make your dissatisfaction known at the property and, if possible, try to get them to resolve it. If you are unable to resolve the matter yourself and it is within our office hours, you should telephone us as soon as possible as we may be able to assist. If the matter remains unresolved you should write directly to the accommodation provider. Since we act only as booking agents we are unable to enter into any correspondence with you unless the problem arose as a direct result of an error from our part.

Information and Price Accuracy

11. The information in this website pertaining to the properties is as supplied by the properties and/or our suppliers. We have made no inspections. If we discover a mistake clients who have booked and are yet to travel will be informed and given the option to change to another property or cancel without charge. If we discover a pricing error you will be informed at the time of booking, before we confirm your reservation.

Jurisdiction

12. These conditions are subject to English Law and the English Courts shall have sole jurisdiction.