• What happens when I submit my reservation?
• When is payment due?
• How do I make clear any Special Requests?
• How do I alter or cancel a reservation?
• Are my credit card details secure?
• When can I Arrive? When must I leave?
• My query is not listed.

What happens when I submit my reservation?

When you submit the booking you will immediately receive a booking confirmation with your reservation details. Subsequently your credit/debit card will be charged for the full amount of the booking. If we are unable to debit your card the booking will be cancelled. Therefore, please ensure that the card information you give us is correct and that there are sufficient funds available. If you do not receive the booking confirmation you must not presume that the booking has not been made. It is more likely that our email communication has failed or not been delivered. In this case please phone us on +44 1689 882500 and ensure that you obtain a response.

When is payment due?

Payment is due at the time of booking.

How do I make clear any Special Requests?

Please make any requests known at the time of booking, but bear in mind that special requests are not guaranteed.

How do I alter or cancel a reservation?

If you need to alter or cancel a reservation please either telephone us on +44 1689 882500 or Contact Us. To see details of the Alteration and Cancellation Charges please see our Booking Conditions. Important: If you telephone to alter or cancel please ensure you obtain an Alteration/Cancellation Number. If you write to us or email us please ensure you receive a response.

Are my credit card details secure?

Communication of payment information is performed using Secure Socket Layers (SSL). This technology encrypts the information before it is sent to our server.

This precaution not withstanding, all payment information is removed from our web server at regular interval thus eliminating the physical link between the internet and this data.

When can I Arrive? When must I leave?

You can check in at most hotels as from 2.00 p.m. You are normally expected to leave by 11.00 or 12:00 a.m. If you leave before 7.30 a.m you may not be able to obtain breakfast. At most hotels in Barcelona there is a night porter service. If you will be arriving late please ensure you check this detail when selecting your hotel. If you book a hotel where there is no night porter because you expect to be arriving before 22:00 and are unavoidably delayed you should phone the hotel as soon as possible to obtain your room number and instructions. We regret we are unable to claim refunds from hotels for unused accommodation.